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Change Management Specialist

What’s this position about?

You, as a Change Management Specialist, will collaborate with cross-functional teams to deliver change management programs including impact analysis, stakeholder management, communications, training, and ensuring that new technology solutions are rolled out successfully and in a sustainable way. You will execute the strategy that makes complex change easy for our impacted users and stakeholders. Your change management plans will guide business partners to achieve operational success and drive adoption for end-users. Key to this role is your ability to build cross-function relationships, apply critical thinking, and take the initiative to drive results.

Salary range

Market-related

Location

Anywhere, South Africa

Start Date

Immediately

Duties

Your Daily Adventures Include


  • Using influence and innovation to maximize change adoption and ensure a positive end-user experience for changes impacting people, process, and technology
  • Creating or significantly contributing to change enablement strategies and plans, including training and communications
  • Conducting effective change impact assessments, readiness assessments, and stakeholder analysis
  • Defining, planning, and executing Change Management plans to support communication and transition activities
  • Assisting the Change Management Lead to develop all the necessary tools and templates to be used enterprise wide
  • Utilizing Makosi PMO-established methods, tools, and processes for Change Management and Project Management and collaborating with the rest of the PMO team
  • Integrating change management activities into project plans
  • Ensuring that information is communicated to impacted audiences throughout the duration of the program
  • Creating a culture of customer-centricity and be able to engage at all levels of stakeholders, including at an executive level
  • Defining and measuring success metrics and monitoring change progress
  • Collaborating with project teams to ensure the successful execution of the end-to-end change management strategy
  • Proactively identifying and implementing improvements to the change management strategy & methodology
  • Building executive presentations and identifying risks and issues relating to change management functions
  • Executing any level of change in a structured approach with the ability to speak to the phase of change, the ROI, the standard tools and templates
  • Mapping and understanding how multiple simultaneous changes are affecting employees in the organization, through valuable data and a high-level view, in order to boost performance and improvement. This includes mapping the Change impact per business area
  • Executing on multiple projects at the same time, while ensuring change agility, and change stamina in all our employees
  • Designing a communication plan that addresses the needs of employees at different levels, catering for different information needs
  • Developing training requirements based on the skills, knowledge and behaviors necessary to implement the change
  • Developing sponsor activities and sponsor roadmaps
  • Designing and facilitating engagements for decision making to drive towards alignment and effective end outcomes
  • Conducting data collection, feedback analysis and corrective action- Employee involvement
  • Implementing success measures - evaluate successes and failures and identify process changes for the next project.
  • Ensuring governance for all change management projects are intact
  • Supporting the change champions across our business to reinforce the change in their areas


Role Requirements:


  • Certified Change Management Qualification
  • Degree and Hons. Degree in Industrial Psychology and certification in Change Management programme
  • 2-3 Years working experience managing large scale change projects
  • Experience handling multiple priorities in a dynamic work environment
  • Ability to work in teams, under pressure and in ambiguous situations
  • Solid understanding of project management methodology
  • Creating clear, compelling communication materials with a cohesive framework
  • Analyzing and compiling data from multiple sources and pulling it all together into one output
  • Providing thoughtful, structured recommendations to strategy managers and account teams
  • Exceptionally self-motivated and directed
  • Strong design and facilitation skills
  • Excellent verbal and written communication skills
  • A highly organized, energetic, and creative change professional
  • An amazing communicator, who has impactful presence and can easily simplify messaging, and incorporate storytelling
  • Experience in Culture transformation, digital programs, recruitment industry rollouts or technical Programme implementation would be beneficial

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